Wednesday, December 17, 2008

Good News

“The good news is that those companies who are making an effort to build customer loyalty through exceptional customer service are finding themselves at least partially insulated against this economic backlash. In tough times, people like to deal with companies that genuinely care about them.We are more careful with what we spend and who we spend it with.Companies who have been mistreating, ignoring,or otherwise abusing their customers will suffer the most.” S. Belding.

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